Return and Cancellation Policy

Quality Guarantee:

At D’elysian Diamonds, we stand behind the quality of our products. If you encounter any issues with your purchase, please don’t hesitate to contact us.

Return Eligibility:

While we strive to accommodate all requests, there are certain exceptions to our return policy. We typically do not accept returns for custom or made-to-order items, international shipments, or items that have already been exchanged. However, we are committed to assisting you with any concerns you may have. Please reach out to us, and we will do our best to find a satisfactory solution.

Accepted Returns:

Returns are accepted for pre-made, ready-to-ship jewelry items, with store credit or exchange options available. We do not accept returns on custom made, made to order items. To initiate a return, please contact us via message.

Return Conditions:

Returned items must be in mint condition and returned in their original packaging. Please ensure that returns are shipped back within 7 days from the date of delivery for US orders only. Please note that a small restocking fee may apply, and original shipping fees are non-refundable.

Refunds Policy:

We provide refunds for returns within 7 days of delivery of pre-made, ready-to-ship items only, unless the fault lies with us. 

We appreciate your understanding of our return and cancellation policy. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. Your satisfaction is our top priority.